Ike Honda Dealer Reviews

They did a recall for passenger airbag on a 07 Honda civic only complaint I have is they didn’t enter code for radio since they unhooked the battery so I had to call and figure out radio code which sucked cause I had an hour drive home with no radio

Treated like family, excellent service.

I was treated with kindness and respect. No pressure sales. They were very nice to deal with. Much nicer than other sales teams. They give me a free auto service and check up. A very nice person over service came to the car and explained and walked me to waiting area. Then I went to get coffee and a very sweet lady ask me if I needed help. I told her that I was reading trying to figure this new machine out. She helped me and it went much smoother. They had a very wide variety of drink. I hadn’... Read More

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Facebook - Nov 2, 2026

I was treated with kindness and respect. No pressure sales. They were very nice to deal with. Much nicer than other sales teams. They give me a free auto service and check up. A very nice person over service came to the car and explained and walked me to waiting area. Then I went to get coffee and a very sweet lady ask me if I needed help. I told her that I was reading trying to figure this new machine out. She helped me and it went much smoother. They had a very wide variety of drink. I hadn’t had breakfast so I had a muffin and coffee and it was delicious . The waiting area was very comfortable. Absolutely, I would recommend them. I made my order for my groceries while I was waiting. So left to go get gas and Saturday I received gas for $4.24 best price in area. Then off to shop some then pick up groceries. Thank you all at Ike Honda for helping me have a very nice experience there.

I had the data on my car updated and the service was quick . Everyone I spoke with was kind.

Very friendly and accommodating

Staff always friendly and respectful.

Ike Honda was responsive and accommodating in the car buying process. I appreciated the warm conversation versus the negative pushy salesman thing.

Disappointed Honda inc computer system was down and staff kept trying to resolve issue did not happen

Dealer was pleasant. I enjoyed the purchase process except for the waiting period. Salesman , Clay was charming and on top of things. A+ for all the effort he put into this sale I appreciate it

We live in Virginia, we were driving home from Colorado and stopped at a restaurant stop on I 64. Our Passport would not start. We had it towed to Ike Honda. I had called them explaining our situation, we were 60 miles away. The man on the phone was extremely pleasant. Kenny, the service manager was superb. He got us in and replaced the battery. Thanks so much to Kenny and the man on the phone! We got home safely

Had my Honda Odyssey elite in for oil and filter, change and tire rotation. tires were rotated in the method I requested and car was left neat and clean just like it was when I brought it in. I couldn’t ask for any better service

Very friendly service, and personable staff. They answered all my questions and made the experience smooth and timely, from start to finish.

All of the service items were addressed well and I was well pleased with the work. The only issue I had was that I had to clean the radio screen and both outer mirrors, they were all covered with greasy fingerprints. I also had to spend 30 minutes cleaning the wax off all four rims. I have always treated a job unfinished until the job is completed and the job site is clean. Again I was pleased with the work , but the cleanup was lacking. DW

Friendly people selling good quality vehicles. Great experience.

Super staff. Knowledgeable. Wanted what was best for me. Absolutely no pressure. Quick to respond to all my inquiries. Worked a deal that we were all happy with. Brian earned my loyalty. I highly recommend Ike Honda.

Service department staff awesome!!

Had to have a key made for my honda fit, when I arrived the employes were very helpful and courteous, the man in service was also very helpful, they got my key made in quick order and I was gone, have no complaints whatsoever

I absolutely loathe car dealers, Clay never once made us feel pressured or uncomfortable in any way, the staff we dealt with were just great. We would highly recommend Ike Honda

Great people and great service

Great service!!

Start to finish great communication from sending a message on carguru to picking up my car. I communicated with several places about similar cars and I stopped communication with all but Ike just because of not adding fees and good communication. Really glad I stayed local.

The process of getting our Honda got off to a little bit of a rocky start but after speaking to the manager we had the pleasure to work with Brian. Brian was eager to help us and made the buying process easy. He treated us like family and never once pressured us. He explained things clearly to us. My husband and I walked out with huge smiles on our face..extremely pleased woth our purchase! Thank you Brian!!

Fast good people

Excellent service. Very easy to make a quick convenient appointment time.

Service shuttle driver was very courteous and polite, very intelligent gentleman also. Extremely safe driver

Fast and friendly service

Far from great. Reached out on 9/8/26 about a Kia Sportage. Got approved and was asked to wait and come in when their sales person Dan was available. Which was the next day (today) 9/9/26. Got an email to confirm I would still be able to come since is he freeing up his time for me. I confirmed I was still coming and then not even 10 minutes later I get a text from two different people that the vehicle has sold. It's 1:47 PM and my appointment was at 4PM. I understand it's first come first serve but don't make ... Read More

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Google - Sep 9, 2026

Far from great. Reached out on 9/8/26 about a Kia Sportage. Got approved and was asked to wait and come in when their sales person Dan was available. Which was the next day (today) 9/9/26. Got an email to confirm I would still be able to come since is he freeing up his time for me. I confirmed I was still coming and then not even 10 minutes later I get a text from two different people that the vehicle has sold. It's 1:47 PM and my appointment was at 4PM. I understand it's first come first serve but don't make promises you can't keep and then ask to confirm if I'm still coming since you are freeing up your time for me. What about my time that I freed up today for you guys to turn around and do the absolute opposite of what you said you would do for me. I have brought my business here since I was 19. I have purchased 3 vehicles from them. I will take my business somewhere else. Sales person will always put what goes in their pocket before their words to a longtime customer. It's now 10/21/26 - over a month since I left this review. No one ever reached out to me 🙄

The team at Ike in Marion IL Went farther than above and beyond for me through my entire Search and purchase of my brand new Honda CR-V!! It was a tough time for me as I had just totaled the Civic that I purchased from them in 2021 and was looking for a very specific car that I had already had. My heart set on. The team went Entirely out of their way to get me in the car that I wanted, and on the exact day that I needed it! This dealership will forever have my business and I will ... Read More

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Google - Aug 31, 2026

The team at Ike in Marion IL Went farther than above and beyond for me through my entire Search and purchase of my brand new Honda CR-V!! It was a tough time for me as I had just totaled the Civic that I purchased from them in 2021 and was looking for a very specific car that I had already had. My heart set on. The team went Entirely out of their way to get me in the car that I wanted, and on the exact day that I needed it! This dealership will forever have my business and I will never drive another car besides a Honda! I cannot express my gratitude for the team at Ike Honda!

Dan was easy to deal with & was able to buy my vehicle at a very reasonable price!

I have been waiting for the tire repair kit to come in, with no luck at my local dealer. I happened to be in Marion that day and fortunately Ike Honda had one. They put it on very quickly and with no hassle. Thank you very much.

Easy to work with, feel like got a fair deal on trade in and vehicle price. Would recommend if in the market especially for a Honda.

Purchased my Honda Accord here in 2021, and take it here for routine servicing. Everyone is always courteous & professional. The facility is clean & inviting. And my car always runs great.

Ben, Tim, and the whole team at Ike Honda were welcoming, wonderful, and helpful at every stage of my car buying experience. I truly can't rexxomend this place highly enough. Thanks guys!

Very professional, courteous, nice facilities.

My appointment for the first oil change and tire rotation on my Honda Pilot was professional, efficient, and friendly. I arrived about 15 minutes early and they took my car right away. I had a question about a feature and they answered it for me. I Have always experienced excellent service at Ike Honda!

Our sales rep Jeff was very knowledgeable and helpful. Everyone we met there was accommodating and there was no pressure to buy add ons or stuff we didn’t want. This was one of the better car buying experiences I’ve had in a long time. I’m even leaving their decal on and I never do that.

Brought my HR-V in without an appointment but Spencer made sure that the service team was able to provide all the services needed to ensure that my vehicle was in excellent mechanical condition. Can’t say enough about Spencer and his disposition and professionalism!

I just bought a new 2026 Honda Accord EX Hybrid and my experiences from beginning to end were wonderful! Within a day of applying for pre-approval, I got confirmation, and then on the day I bought the car, I was treated quite professionally, especially by Clay Bell.

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To Whom It May Concern, I am submitting a formal complaint regarding my vehicle purchase and the unacceptable handling of repairs by your dealership. I purchased a vehicle from your dealership for approximately $20,000. Within three months of ownership, the transmission failed. Your dealership initially refused to address the issue until I made a public complaint, at which point the vehicle was finally taken in for repair. My vehicle remained in your possession for over two months. When it was returned to me, it was in worse condition than when I dropped it off. Damage now present includes cigarette burn holes ... Read More

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DealerRater - Jan 28, 2026

To Whom It May Concern, I am submitting a formal complaint regarding my vehicle purchase and the unacceptable handling of repairs by your dealership. I purchased a vehicle from your dealership for approximately $20,000. Within three months of ownership, the transmission failed. Your dealership initially refused to address the issue until I made a public complaint, at which point the vehicle was finally taken in for repair. My vehicle remained in your possession for over two months. When it was returned to me, it was in worse condition than when I dropped it off. Damage now present includes cigarette burn holes inside the vehicle (I do not smoke cigarettes), exposed framing underneath the vehicle, and underbody panels that were not properly reinstalled or secured. These issues were not present prior to your dealership taking possession of the car. Due to the damage caused while the vehicle was in your care, I no longer trust your dealership to perform any additional repairs. Allowing further work by the same party that caused this damage is not an acceptable solution. Sincerely, Ashleigh Sprague

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I went to Ike Honda to have my tires looked at for making a noise. They said I also needed a 30,000 mile check up. I said ok, forgetting to ask how much it would cost. They did NOT offer me that information. The concierge service took me home while my car was being serviced (which was very nice of them to do). When I got back to the dealership, they said my service total was over $2500!!! The 30,000 mile check-up was $643 alone! I would've NEVER agreed to that. The rest was for new tires they recommended I get, but on ... Read More

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Google - Jan 28, 2026

I went to Ike Honda to have my tires looked at for making a noise. They said I also needed a 30,000 mile check up. I said ok, forgetting to ask how much it would cost. They did NOT offer me that information. The concierge service took me home while my car was being serviced (which was very nice of them to do). When I got back to the dealership, they said my service total was over $2500!!! The 30,000 mile check-up was $643 alone! I would've NEVER agreed to that. The rest was for new tires they recommended I get, but on their paperwork it only said that I had one tire going bad. Plus they were going to charge me $110 MORE for each tire than I found on the internet. I asked them why my service was so much and they gave me lame excuses about how much the parts cost. How much is a cabin air filter anyway?! Very cheap somewhere else! I will never go back. They totally took advantage of me.

Ike Honda is thee place to go for a vehicle and for any service needs. Sales, financing, parts and service team are all super helpful. And Honest!!

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Terrible service department. Paid for repair and have to bring it back as loose bolt found in the car, rattle in engine that was not previously there, did not check all fluids, did not keep me informed of delays when working on it and ordering parts. The ac line was left loose. The sales…..well inventory just sucks. You’d be better off driving anywhere else to find a car.

Sold me a car that has had multiple problems in the first two weeks. Would not recommend anyone to buy from here.

I hate leaving bad reviews. But something seems to be seriously wrong with the service department. Had my Odyssey for over a month for the Piston Ring recall, when I went and got it, I saw a number of wires and bolts not connected in the engine bay, so they said come the next day. Went the next day and it looked better, went to drive it away but they did not connect the AC back up and it was 95 out, so had to return it again. All in all it was back in the shop 5 times and I still ... Read More

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Google - Oct 21, 2025

I hate leaving bad reviews. But something seems to be seriously wrong with the service department. Had my Odyssey for over a month for the Piston Ring recall, when I went and got it, I saw a number of wires and bolts not connected in the engine bay, so they said come the next day. Went the next day and it looked better, went to drive it away but they did not connect the AC back up and it was 95 out, so had to return it again. All in all it was back in the shop 5 times and I still couldn't get things fixed until I stood there under the lift and pointed out the problems and missing/unconnected parts. All that said, a week later I noticed oil leaking near the VVT Solenoid, but I couldn't tell if it was the VVT leaking or the new gaskets they put on (and apparently failed to torque down). I told them if it was the VVT I would be open to having it fixed, and they quoted me over 1k for the VVT and to remove/replace the new gaskets they had installed also. I was going to do that, but had to go out of town and needed the van. While out of town, I brought the van to a mechanic and he showed me a bolt that was hand loose near the VVT on the housing, he tightened it down, and it seemed to stop the oil seepage. Maybe it really is the VVT, time will tell, but I would advise against having this dealership do any large-scale maintenance on your vehicle if you want it back timely, and done correctly. I have had small problems with them in the past, not putting the oil cap back on, changing air filters but leaving leaves/debris inside, and forgetting to put the plastic engine cover back on... So, I guess it's my own fault for trusting them to do a more in-depth job.

Had a HORRIBLE EXPERIENCE PLEASE DONT GO THERE!!! Let’s start with i’m a 19 yo mom I happen to be blessed with a good amount of money and I invested in a vehicle and thought I could trust honda unfortunately NOPE!! I went there and spent WELL over 19,000$ on a used car I was told Was in amazing shape and “SHOULDNT CAUSE ME PROBLEMS FOR YEARS” I was even convinced NOT TO GET A WARRANTY BECAUSE OF HOW WELL THE CAR RAN” unfortunately less than a week after the purchase back at the end of july 2025 the tire was ... Read More

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Google - Oct 16, 2025

Had a HORRIBLE EXPERIENCE PLEASE DONT GO THERE!!! Let’s start with i’m a 19 yo mom I happen to be blessed with a good amount of money and I invested in a vehicle and thought I could trust honda unfortunately NOPE!! I went there and spent WELL over 19,000$ on a used car I was told Was in amazing shape and “SHOULDNT CAUSE ME PROBLEMS FOR YEARS” I was even convinced NOT TO GET A WARRANTY BECAUSE OF HOW WELL THE CAR RAN” unfortunately less than a week after the purchase back at the end of july 2025 the tire was ALREADY FLAT they “missed a piece” when they had it in the shop before the purchase so they paid for that well less than 2 months after that the car started running terrible, I tried to get it in the shop with them the women I talked to had miscommunication with me and scheduled the wrong date for me to get the car in so here we are in october I get the car in their shop and MY TRANSMISSION IS GOING OUT BUT THEY “CANT” “WONT” fix it the cost IS ON ME and i’m sorry but i’ve put less than 5,000 miles on this car and I DIDNT RUN THR TRANSMISSON OUT!!!! DONT RECOMMEND BUSINESS HERE:/

I desperately need help with my car after it’s already been serviced by Ike Honda. I’m scared to even call them and schedule something with them because I feel distrust after my last experience with them. For reference I am a girl who doesn’t know anything about mechanics. However, I am aware when something is wrong with my car and how to treat people with respect. I went in and had them diagnose and replace something pretty major in my car. I went in three different times. The first time they had me come in so they ... Read More

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Google - Oct 10, 2025

I desperately need help with my car after it’s already been serviced by Ike Honda. I’m scared to even call them and schedule something with them because I feel distrust after my last experience with them. For reference I am a girl who doesn’t know anything about mechanics. However, I am aware when something is wrong with my car and how to treat people with respect. I went in and had them diagnose and replace something pretty major in my car. I went in three different times. The first time they had me come in so they could check it out. I was told to schedule another appointment and they would fix it. I came in to the scheduled appointment, waited two hours and paid $166 (or something extremely close to that) only for a diagnostic test. I was under the impression that they were actually working on my car but to my surprise they weren’t. I have PTSD from previous car accidents and was scared to drive my car in the shape it was in. While I’m explaining this to Cody, a service agent he was nice, but impatient with me. I was explaining to him that I could get records to help him see what I had done previously on it TO HELP HIM, but he immediately cut me off and told me “I don’t have time to talk to the other Honda place and I don’t have time for this” … I was trying to help him do his job for efficiency but he “didn’t have time” for me. I’m asking him to explain everything in lay terms because I’m not a mechanic and I’m spending hundreds of dollars on my car with them and mind you, they are in customer service in which I paid $166 and waited for two hours for a “diagnostic.” They tried to tell me I needed X, Y, Z but I literally just had all of that done a week before going to them, which is what I was trying to explain to him and provide him proof of. Finally, he tells me it’s a specific part we need and when I look up the issue it’s pretty serious. If I were to turn at a certain speed my car could have flipped and it could be a serious injury or even death. So, I’m scared and agree that we need to get this part ordered and my car fixed asap. I cry all the way home because I’m scared to drive my car and he didn’t explain everything to me and when I asked questions he made me feel like I was being too much and I was scared to say something about how I felt I was being treated since I needed my car fixed. Kind of like.. you don’t complain to a waitress because you don’t want them to spit in your food situation. The part takes two weeks or so to come in and I bring it in to have it replaced. I drive off the lot and immediately my car sounds WORSE than it did before I brought it in and spent over $400 in parts and labor. I take it back before even leaving the parking lot. I’m upset because I feel like I’m being taken advantage of because they know I’m ignorant to cars. It takes them 10 minutes to take it back and then the noise stopped. So now I feel like I never needed anything replaced and they just had to tighten something all along. Oh well, I’m just glad it’s fixed and I can’t actually prove that’s what happened. Two days pass and now my car is having issues starting. IT NEVER DID THAT BEFORE. I had everything in my car checked TWICE and spent 2k plus on the vehicle within that last month to make sure my car was in tip top shape because I had a long drive to make. Anyways, the battery is fairly new and I just had that tested, nothing is wrong with it. At first I thought I just wasn’t pressing the push to start button all the way or the break and that’s why my car was struggling to start but nope, now it won’t turn on at all. It’s been some weeks since I had my last experience with them and I was reluctant to call back because of this trust issue. But I called back anyways because I don’t know what else to do in this situation. I’m a girl far away from my home state with no family and no ties here. So I call. They tell me it couldn’t have been anything they did because they didn’t touch my starter. I say, okay, well I need to go ahead and bring it in because I can’t be stranded while I’m in law school it’s

Walked in with money to buy car, made offer with just a 5 minute Test Drive, had 8 (or more) ways to pay for the car. The Finance guy and the Manager could not figure out how to close the deal, they wouldn't take a good check, credit card, Debit Card, EFT, Wire Transfer, Paypal, Venmo, Klarma - you name, I had it, but they simply didn't know what to do and kept turning me away; I guess I'll go where they actually know how to sell cars and close deals. I definitely would not buy here; even if ... Read More

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Google - Sep 26, 2025

Walked in with money to buy car, made offer with just a 5 minute Test Drive, had 8 (or more) ways to pay for the car. The Finance guy and the Manager could not figure out how to close the deal, they wouldn't take a good check, credit card, Debit Card, EFT, Wire Transfer, Paypal, Venmo, Klarma - you name, I had it, but they simply didn't know what to do and kept turning me away; I guess I'll go where they actually know how to sell cars and close deals. I definitely would not buy here; even if your financing because are very slow and seem to be unknowledgeable. Maybe your mileage will vary...

Serviced my truck on a Sat morning. 1. The Oil Notification warning was not reset. 2. Technician left tools in the back of my truck which I had to return 3. Truck was returned to me running but with keys in the passenger door cargo hold.

Recently bought a car from Ike Honda and worked with Nona Cobb, Charles Clark, and Jason Eigenrauch. The experience was pretty easy and straightforward—no gimmicks, everything was upfront, and they made the process painless. I bought the vehicle remotely without even stepping into the dealership. I can honestly say it would be worth driving to buy a vehicle from this dealership.

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We towed my son 2016 Honda Civic to Ike Honda after it wouldn’t stay running following a battery disconnect, and sub hook up. What followed was nearly two weeks of frustration, expensive part-swapping, and dismissive treatment by the service department — especially the service manager Kenny. They replaced multiple modules, including the VSA module, without ever giving me a clear, proven diagnosis. At no point could they show us exactly what was causing the issue — just vague claims and guesses. I was repeatedly told “we think it’s this,” only to find out it wasn’t. When the VSA module didn’... Read More

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Google - Jun 27, 2025

We towed my son 2016 Honda Civic to Ike Honda after it wouldn’t stay running following a battery disconnect, and sub hook up. What followed was nearly two weeks of frustration, expensive part-swapping, and dismissive treatment by the service department — especially the service manager Kenny. They replaced multiple modules, including the VSA module, without ever giving me a clear, proven diagnosis. At no point could they show us exactly what was causing the issue — just vague claims and guesses. I was repeatedly told “we think it’s this,” only to find out it wasn’t. When the VSA module didn’t fix the problem, they pivoted to blaming my aftermarket subwoofer install, despite no evidence of damage or improper wiring. I only tapped rear speaker signal wires — a standard and safe method. The service manager told us twice that we was “more than welcome to have someone tow the car somewhere else if they can fix it,” and even complained that my car was “taking up a bay that usually makes $200 an hour.” My son showed up at the time their own service advisor told him the car would be ready, only to be treated with condescension and attitude. After being nothing but patient and respectful through the entire process, he was spoken to like an inconvenience. They also made it seem like I should be grateful I wasn’t charged for the 20 hours of diagnostic time their own team chose to spend — as if their inability to fix the car was somehow my fault. This has been one of the most frustrating experiences I’ve had with any dealership. I expected professionalism and honest diagnostics — what I got was deflection, attitude, and zero accountability. $1850 and almost 2 weeks later we got the car back. I strongly recommend thinking twice before trusting your vehicle to Ike Honda’s service department. A loaner car was only offered the day before we picked up his car, and it was expressed many times during this process he was having to borrow my car to get back and forth to work.

Here’s a long review, that I wish was better. First off, a lot of these things are on myself as I did not do enough due diligence as a buyer of a CPO vehicle (which I’ve come to learn is basically useless, unless you want to make sure the wiper blades are good, but not a leaking windshield!) My first time there was pleasant, test drive was okay. (low TPS warning during the drive, this is important) So, I went ahead with the purchase of the vehicle, they were able to give me a good APR with a ... Read More

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Google - Jan 28, 2025

Here’s a long review, that I wish was better. First off, a lot of these things are on myself as I did not do enough due diligence as a buyer of a CPO vehicle (which I’ve come to learn is basically useless, unless you want to make sure the wiper blades are good, but not a leaking windshield!) My first time there was pleasant, test drive was okay. (low TPS warning during the drive, this is important) So, I went ahead with the purchase of the vehicle, they were able to give me a good APR with a payment at my desired price. Now is when everything went horribly wrong, I should’ve tried backing out of the contract rather than sticking to my word. I signed the RIC, and I was off, the Honda Civic drove great on the way home. I emailed Ben on 12/28 asking when I’d receive my contract from Honda financial and warranty paperwork, he tried calling, but I personally like to keep everything in writing when it comes to situations like this, no return email. A couple of weeks go by, nothing had been reported to Honda financial or credit bureaus. After almost 3 weeks it was radio silence, and I couldn’t make a payment. Well, it turns out they couldn’t finalize my retail installment contract due to them selling me a warranty they could not (100,000 mile warranty was not applicable to the vehicle.) I called Honda several times explaining the issue, and they said I didn’t exist as a customer, to contact Ike. My wife was the one to contact Ben as I was at work, they first said they had no idea what was going on. We had to press the matter until Charles said “Oh, we’ve known about this for the past week or two, we were trying to fix it, it’s because of the warranty, we can only sell you a 75,000 mile warranty.” Ask yourself, would any dealer not notify you IMMEDIATELY once they realized you had their vehicle, and the loan could not be secured? No, they didn’t know about this issue until we raised it. They wanted me to “sign over the phone” which I would never do, and according to Honda they needed a “wet signature” or the contract wouldn’t be completed. It was at this point I should have went to the general manager as the RIC was null due to the fact the original RIC had terms they couldn’t fulfill. Like I said, I should’ve backed out, but I felt obligated to uphold my word on the original RIC agreement so I drove down on January 12th I believe to re-sign, I also had a question; Remember that TPMS light I mentioned? Ben said it was from the cold, which is understandable, except Honda used indirect tire pressure sensors (it’s based on one wheel speed being higher or lower, not direct sensors in the tires.) So, if that were the case, all tires would have deflated to the same ambient temperature, this wasn’t the case of course, the tire had a screw lodged in it (unbeknownst to me at the time,) I mentioned this to Charles and his words were “Bring it down Saturday and I’ll take care of it, I’ll let the guys know.” I thought since having to drive an hour and ten minutes to re-sign was quite an inconvenience, and he meant that he’d fix the issue. Unfortunately that was not the case, we show up Saturday, the service department had no idea what was going on, but they squeezed us in. The service manager informed us there was a screw lodged in the tire. I told him what Charles told us that “he’d take care of it.” Taking care of it in his eyes were for the service guys to look at the tire.” Why would I drive over an hour for someone to look at my tire? This was now my third trip to Ike Honda. Service manager says we need the directional tire ($202) to make the TPMS not go haywire. He went to Charles, he wouldn’t approve the tire compensation. Now, I found out the weather stripping around the windshield is leaking. This isn’t covered under the CPO checklist (what? Why? But, windshield wipers are!? I made 4 trips in total to get botched paperwork and my tire fixed. And, stuck with a leaking windshield. CPOs are worthless. I’ve lost faith in Honda. Had a pro come look at it today, they also badly filled some chips in the glass Feel free to contact me.

My experience with this dealership is each time my vehicle has had an issue that was covered by warranty or extended warranty and I've had to take my vehicle in they say they fix the issue only for me to have to turn around and contact them and tell them that the issues were not truly fixed and are still occurring if not worse in my vehicle. I have contacted corporate and will continue to contact corporate until somebody sees it and hears it and handles it.

This guys are big scammers. Beware of them for fixing your vehicle. They charged me $5000 to fix my vehicle engine sign. And after patiently taking vehicle back to them all the time as they said and at the end it is still the same issue and they do not want to pay any money back. They are not competent to fix their own honda vehicle. I would not recommend taking your vehicle to them.

Do not use this Honda dealership. I took my van in for a recall, they fix the recall that involved the wire harness and inadvertently made my GPS stop tracking. They took over a week to get back with me as to why it stopped tracking. They told me "things work until they don't" and are trying to stick me with the bill for fixing it. They do not stand behind their work or products and they clearly don't own up to their mistakes. I will never never take my van there again.

they will call and call and call to see if you’re still interested in a car. i can understand one of 2 tries, but Kristina called me while i was working at least 5 times before i had to block the number and anytime i spoke to someone by calling the dealer myself, they assured they removed me from their people to contact for vehicle sales inquiries. obviously i was lied to multiple times

Ok nothing special

Asked about coupon Spenser said he didn't know about it. 20 % coupon on cabin air filter. I paid 60 something. Plus discrepancy between last oil change and this time, brake measurements

Do not get your vehicle serviced here!!!!!!!

I must start by saying that I think Ike Honda is a good dealership. I bought my 2018 Honda Accord Hybrid there and have always had service done there. However, I went in for an oil change and 12 point ck today and had a not so great experience. They did the oil change, checked tire pressure and cleared a tire pressure light, but when I went to leave I notice the oil change reminder hadnt been cleared and as I started out the bay I also saw there was a warning light I hadn't seen before about a malfunction of ... Read More

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Google - Jul 26, 2023

I must start by saying that I think Ike Honda is a good dealership. I bought my 2018 Honda Accord Hybrid there and have always had service done there. However, I went in for an oil change and 12 point ck today and had a not so great experience. They did the oil change, checked tire pressure and cleared a tire pressure light, but when I went to leave I notice the oil change reminder hadnt been cleared and as I started out the bay I also saw there was a warning light I hadn't seen before about a malfunction of the blind spot system? Drove right back into the bay and told service there was a problem that it wasn't there before. They had me go back to waiting room. 15 minutes later they said I would need to come back for an inspection in a week. Also started going on about how it was unfortunate that this happened while in for service, but that it wasn't anything they'd done. ie, They hadn't rotated the tires or anything and the sensors were located in the back bumper? Well, ok, they did a 12 point ck and told me I needed rear brakes in the very near future, which tells me someone was at the back of the car while I was there for over an hour for the oil change. I felt really weird like they were trying to get rid of me. When I looked up this problem, it looks like a repair of this system can cost well over 1,000.00. I will just have to wait and see what the inspection reveals I guess. I have no choice. I realize things can happen, but the coincidence of this happening exactly after being back in the shop is just hard.

Worst place ever if the salesman Dan is still there I still everyday hate the fact I ever bought a car there . Run away from this place as fast as you can

The service department does not communicate issues with your vehicle. My car broke down and we had to have it towed. We contacted the dealership and they told us they would look at it that day. They did not get to it until a day and a half later. Then after they figured out what was wrong with the car, they said they ordered parts and they would be there in 3-4 days. We waited until the parts should have made it in to check on the status, and they told us the parts were on back order. None of ... Read More

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Google - Jan 13, 2023

The service department does not communicate issues with your vehicle. My car broke down and we had to have it towed. We contacted the dealership and they told us they would look at it that day. They did not get to it until a day and a half later. Then after they figured out what was wrong with the car, they said they ordered parts and they would be there in 3-4 days. We waited until the parts should have made it in to check on the status, and they told us the parts were on back order. None of this was communicated by them, everything we learned we had to call and find out. We talked to many people in that department and the only person that seems to know what they are doing is Kenny. He was great to deal with. We will be using a different Honda dealership for our services from here on out because of the lack of communication and the lack of professionalism.

Previously I have had mostly good experiences however the last couple times not so much. Yesterday I waited an hour to have tires rotated however service guy came out to talk and tire rotation had not been started. Reason given was lack of service people. Ok. Then don’t schedule as if you do. I had to leave.

Got a rock stuck in my sidewall so had to order a new tire. My complaint is not with the mechanics at all, instead its with the guy who wrote the order down (there's only two i've seen). 45 minutes after my appointment began he came to ask me what tire I am getting changed. After clearing up his confusion by telling him "driver-side rear" and him admitting to being confused "wrong left haha", he did not care to change the work order or even inform me or more importantly the mechanics working on my ... Read More

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Google - Oct 31, 2022

Got a rock stuck in my sidewall so had to order a new tire. My complaint is not with the mechanics at all, instead its with the guy who wrote the order down (there's only two i've seen). 45 minutes after my appointment began he came to ask me what tire I am getting changed. After clearing up his confusion by telling him "driver-side rear" and him admitting to being confused "wrong left haha", he did not care to change the work order or even inform me or more importantly the mechanics working on my car. being in a rush after waiting 2 hours for 1 tire change I didn't realize the wrong tire was changed till later in the evening I saw the lubricant paste on the wrong tire along with the low pressure light being on. Mechanics were profusely apologetic and fixed the confusion, service guy who made the mistake remained in the shadows.

Was passing thru from Tennessee when a tire light came on so stopped at my nearest dealership waited here 3hrs for tire to get plugged got about 100 miles when my light came back on had to stop multiple times to add air when I got back to chicago I took it to my dealer which I work at and was told by my tech they only used half of a plug 👎🏼

The people here are always professional and friendly. The quality of work has always been on point.

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Employees at this IKE dealership from purchase/finance to service dept, are friendly, compassionate, 100% explanatory, they dont rush you, are understanding and they are kind. Are respectful, responsible and reliable. I have owned and purchased Honda Accords since 1995, since 2016 have been a Honda CRV lover. Can't beat a Honda! I purchased my first Honda from IKE in 2021 CRV. I will never purchase from Paduch store ever again. Paducah Store needs to change. Met another person who said the same thing was treated poorly. Better start treating your persistent customers right because you lost us. You're bad. Shame on ... Read More

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DealerRater - Mar 5, 2022

Employees at this IKE dealership from purchase/finance to service dept, are friendly, compassionate, 100% explanatory, they dont rush you, are understanding and they are kind. Are respectful, responsible and reliable. I have owned and purchased Honda Accords since 1995, since 2016 have been a Honda CRV lover. Can't beat a Honda! I purchased my first Honda from IKE in 2021 CRV. I will never purchase from Paduch store ever again. Paducah Store needs to change. Met another person who said the same thing was treated poorly. Better start treating your persistent customers right because you lost us. You're bad. Shame on you. IKE HONDA is my store choice 🏆

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Very good service and people were all very helpful. Will do business here again. Nothing but positive comments about the dealership.

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The sales staff was very helpful and friendly. The deal I got was fair and they made sure it fit my needs.

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Great customer care and very attentive and very informative. Maintenance department was very attentive and would highly recommend the dealership

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Very good people to work with,went over vechile very good on operations sales team was great to work with

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Loved our experience at IKE. Dan, our salesman, stayed in contact from Day 1 of the process through receiving our vehicle! We were comfortable with the sales process ! Sales manager was great & efficient finishing the paperwork & deal. Happy!!❤️❤️❤️

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Friendly Helpful Staff and Excellent Sales (Dan), Finance (Charles) and Service (Missy, Kenny and Ian). They are the best!:)

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Purchased 2022 Passport! Nice buying experience. Chip shortages took away any hope of haggling over price as supplies were limited. Overall good experience.

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Got a great deal; everything upfront. Excellent service. Got the exact vehicle I wanted. Highly recommend.

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Purchased our 2018 Honda Accord Hybrid from this dealership in 2019. We have used the services at this location since our purchase and have been very happy overall. They consistently are up front about what is going on when I being my car in for an issue. Appointments are easy to make and they work you in as soon as possible. The service techs are knowledgable and do an excellent job. The repair costs have been fair and reasonable. I am giving 4 stars instead of 5 because of the length of time spent in an uncomfortable waiting room (small room, hard chairs, expensive ... Read More

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DealerRater - Feb 12, 2022

Purchased our 2018 Honda Accord Hybrid from this dealership in 2019. We have used the services at this location since our purchase and have been very happy overall. They consistently are up front about what is going on when I being my car in for an issue. Appointments are easy to make and they work you in as soon as possible. The service techs are knowledgable and do an excellent job. The repair costs have been fair and reasonable. I am giving 4 stars instead of 5 because of the length of time spent in an uncomfortable waiting room (small room, hard chairs, expensive vending machine, huddled around a TV). It does seem to take a long time for techs to get to your vehicle even though you have an appointment. And you are too far out of town to walk anywhere while waiting. Overall a good experience and I would recommend just being prepared for the wait time and ti bring your own snacks.

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I have had many new car purchases in my lifetime, but the purchase of my Honda Civic at Ike was by far the best experience ever. I had to put a deposit down and wait a bit, but it was well worth it. And I drove from Cape Girardeau because of all of the great reviews. I was given a very fair price on my trade in and everything was up front with the price of my new Civic. I would hands down recommend Ike Honda for your next car purchase!

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Great customer service. They will work with you until you leave happy. Everyone there was super friendly and helpful

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Great service! Excellent communication with advisors. Ian and Kenny are great!! I would recommend requesting either one for your services!

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Made appointment online, very easy. Completed maintenance in a timely manner. Cleaned dash free, nice!

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I made an online appointment for an air bag recall. Service was excellent. Waiting area was great. I highly recommend Ike Honda!

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Awesome service department. The staff are all friendly and helpful. We love doing business with this dealership.

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Going to buy a car as a lone young woman was intimidating, but I felt like I was actually in good hands. I walked away feeling like "Really? It's this easy?" Their offer was fair on my trade, and I was satisfied with my interest rate. Everyone was nice, and the salesman Jeff was thorough in making sure I knew how to safely operate my new vehicle before sending me on the road. (Not to mention, I was sent off with a full tank of gas.) My finance officer (Tim, I believe?) wasn't pushy and didn'... Read More

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DealerRater - Jan 22, 2022

Going to buy a car as a lone young woman was intimidating, but I felt like I was actually in good hands. I walked away feeling like "Really? It's this easy?" Their offer was fair on my trade, and I was satisfied with my interest rate. Everyone was nice, and the salesman Jeff was thorough in making sure I knew how to safely operate my new vehicle before sending me on the road. (Not to mention, I was sent off with a full tank of gas.) My finance officer (Tim, I believe?) wasn't pushy and didn't rush me into any decisions either. He seemed like a very genuine person. Nona, who first fielded my request to view a car, was nice and patient. She even helped find and mail back an item I left in my trade-in by mistake.

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